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The user's personal data are used by Vignoli Franco & C. sas, which is the data controller, in compliance with the principles of protection of personal data established by the GDPR 2016/679 Regulation.


1) The provision of data is mandatory for all that is required by legal and contractual obligations and therefore any refusal to provide them in whole or in part may make it impossible to provide the requested services. The legal bases in particular refer to the execution of pre-contractual measures to which the user is a party and to his legitimate interest in the processing of personal data.

The company processes the users' optional data on the basis of consent, i.e. through the explicit approval of this privacy policy and in relation to the methods and purposes described below.


2) The data required for contractual and accounting purposes are kept for the time necessary to carry out the commercial and accounting relationship.

The data of those who do not purchase or use products / services, despite having had a previous contact with company representatives, will be immediately deleted or processed anonymously, where their conservation is not otherwise justified, unless it has been validly acquired. the informed consent of the interested parties relating to a subsequent commercial promotion or market research activity.


3) Pursuant to European Regulation 679/2016 (GDPR) and national legislation, the interested party may, according to the methods and within the limits established by current legislation, exercise the following rights:

• request confirmation of the existence of personal data concerning him (right of access);
• know its origin;
• receive intelligible communication;
• have information about the logic, methods and purposes of the processing;
• request the updating, rectification, integration, cancellation, transformation into anonymous form, blocking of data processed in violation of the law, including those no longer necessary for the pursuit of the purposes for which they were collected;
• in cases of consent-based processing, receive their data provided to the owner, in a structured and readable form by a data processor and in a format commonly used by an electronic device;
• the right to lodge a complaint with the supervisory authority.

Data processed by the company:

  • Personal data (such as name, surname, date of birth, age, sex, etc.)

  • Contact details (e-mail, address, telephone number)

  • Geo-localization and / or Internet browsing data (including "IP" addresses) collected through the cookies installed on your computer or mobile device (for more information, see the cookie policy.

  • Bank data useful for managing the commercial relationship

  • Photographic images and / or video footage

If a request is sent through the "Contact Us" section of the Site, the provision of some personal data is necessary for Mokacrem to satisfy the requests, so the relevant fields of the registration form are marked as mandatory.

In addition to the aforementioned categories of personal data, further data shared by the user on the pages of the Social Networks (Facebook, Twitter, Instagram, etc.) of Mokacrem may be processed, for the management of which we refer to the third parties that provide these services. Among the data collected through the Social networks there are, for example, likes, comments, images and in general any content and information that may be published by the user on the pages of the Social Networks and referring to Mokacrem products and services.

Purposes of the processing of personal data, the purposes of the processing of personal data are indicated below:

  • Registration on the Website: the registration procedure on our Website, through the creation of an account or the use of an existing social network account, is aimed at allowing the use of the Website as a "Registered User" and to access a series of exclusive services offered through it. The provision of data is optional.
    Access through the use of social networks could involve the possibility of having access to some additional personal data with respect to those provided when registering on our portal, on the basis of the authorizations provided to the social network itself and to which reference should be made for the policies on the management of your privacy.

  • Purchase of products: through the use of our website, you can purchase Mokacrem products both as a Registered User (and in this case you will not have to re-enter all personal data on the occasion of each purchase) and as a non-User registered (re-entering from time to time all the data needed to complete the purchase). In both cases they will involve the processing of personal data.
    Personal data will be processed in order to manage orders and payments and to carry out administrative and accounting obligations as well as to contact the customer for communications regarding the purchases themselves (eg information on the status of his orders). The provision of data is optional, but necessary to complete the purchase order.

  • Management of requests: personal data will be collected for the purpose of managing and responding to requests in relation to Mokacrem products and initiatives.

  • Marketing: subject to express consent, we will be able to process personal data in order to send commercial communications as well as to invite users to take part in our promotional initiatives, participate in our events, subscribe to the newsletter, join the community etc etc, the consent is in any case revocable everytime.

  • Participation in competitions and prize events: we may process personal data in order to allow participation in competitions and prize operations for the winning of coffee machines in compatible capsules and capsules.

  • Profiling: with your express consent, we will be able to process personal data for profiling purposes, i.e. to analyze or predict trends and tastes, potential habits and consumption choices in order to offer products, services, promotions and personalized commercial communications.
    The profiling activity could also be carried out through the use of proprietary and third-party cookies. We therefore invite you to read our cookie policy. Purpose of analysis: the personal data provided in the interaction with our. site will flow into our database and will be used anonymously to analyze and improve the services offered, and / or conduct statistical analysis on the composition of the database itself.

4) The data controller of your personal data is Vignoli Franco & C. sas

Personal data may be made accessible, for the aforementioned purposes, to employees and collaborators of Mokacrem. The personal data provided may be disclosed to third-party companies that carry out activities in Italy and abroad on behalf of the Data Controller. 'user wishes to receive further clarifications regarding the processing of his personal data or wishes to make changes, know their existence or any other information, can write to info @ mokacrem, vignoli.franco.sas@pec.it;

Finally, the data may be transmitted to the judicial authority where necessary and in the cases provided for by law.

Information on Cookies

What are cookies

A "cookie" is a text file saved on the user's computer when he accesses a website with the aim of providing information every time the user returns to the same site. It is a sort of reminder of the visited internet page. With the cookie, the web server sends information to the user's browser (Internet Explorer, Mozilla Firefox, Google Chrome, etc.) stored on the latter's computer, and will be re-read and updated every time the user returns to the site. This way the website can automatically adapt to the user. During navigation, the user may also receive cookies from different sites on his terminal ("third party" cookies), set directly by the managers of said websites and used for the purposes and in the manner defined by them.

Depending on their duration, they are divided into session cookies (i.e. temporary ones and automatically deleted from the terminal at the end of the browsing session, by closing the browser) and persistent cookies (i.e. those that remain stored on the terminal until their expiration or cancellation. by the user).

Based on the function and purpose of use, cookies can be divided into technical cookies and profiling cookies.

Technical cookies

Some cookies are used to perform computer authentication, session monitoring and storage of specific information about users who access a web page. These so-called technical cookies are often useful to allow you to browse a website and use all its features. Technical cookies are those whose use does not require the user's consent.

Analytics cookies also belong to this category. These are cookies that collect information about the use that a user makes of a website and that allow to improve its functioning. For example, the analytics cookies show which pages are most frequently visited, allow you to check which are the recurring patterns of use of a website and help to understand every difficulty that the user encounters in use.

Profiling cookies

Other cookies can instead be used to monitor and profile users while browsing, study their movements and habits of web consultation or consumption (what they buy, what they read, etc.), also for the purpose of sending advertising of targeted services and customized. In this case we speak of profiling cookies. The use of these cookies requires the prior acquisition of the user's free informed consent pursuant to art. 7 of EU Regulation 2016/679.

Third party cookies

It may also happen that a web page contains cookies from other sites and contained in various elements hosted on the page itself, such as advertising banners, images, videos, maps or specific links to web pages of other domains that reside on servers other than the one. on which the requested page is located. In other words, these cookies are set directly by website managers or servers other than this website. In these cases, we are talking about so-called third-party cookies, which are usually used for profiling purposes. The use of these cookies requires the prior acquisition of the user's free informed consent.

Types of cookies used by our site

The main functions of the cookies installed by www.mokacrem.com are technical, they are used to constantly improve the Service, for authentication, for statistical purposes, such as counting visits to the site. The use of cookies is therefore strictly aimed at facilitating the functions of the server while browsing the Service.

The site also allows the sending of the following third-party cookies. These cookies are not tools of our ownership, for more information, therefore, it is possible to access the information and the third-party consent acquisition forms by clicking on the links shown.

To improve the website and understand which parts or elements are most appreciated by users, third-party cookies from Google Analytics are used as an anonymous and aggregate analysis tool. These cookies are not tools owned by us, for more information, therefore, you can consult the information provided by Google .

The pages of the website incorporate some widgets and Facebook and Google Plus sharing buttons, to allow the user to share the contents of the website on their social channels, and to interact with our channels. These cookies are not tools owned by us, but are created by Facebook and Google respectively when the respective widget or share button is used. To learn more, visit the following information pages: Facebook and Google .

Some web pages incorporate YouTube video content within them. By visiting a page containing a video, or by clicking to view the video, cookies from YouTube may be recalled. These cookies are not tools owned by us. To learn more, visit the Google information page.

The website could use Facebook ADS programs managed by Facebook Inc., Google Adwords and Google Remarketing technology, managed by Google Inc. The conversion tracking function of Facebook ADS and AdWords also uses cookies to help us keep track of sales. and other conversions.

Cookie management

The user can manage his own cookie preferences through the functions present in common browsers that allow you to delete / remove cookies (all or some) or to change the settings of the browser itself in order to block the sending of cookies or limit it to specific sites (as opposed to others).

Therefore it is possible to deny the use of cookies by following the disabling procedure provided by your browser. Below are the methods proposed by the main browsers: Microsoft Windows Explorer , Mozilla Firefox , Google Chrome , Apple Safari , Google Analytics by downloading a specific browser plug-in.

For information on the cookies stored on your terminal and to disable them individually, please refer to the link: http://www.youronlinechoices.com/it/le-tue-scelte

Social Network Plugin

The www.mokacrem.com site also incorporates plugins and / or commands for social networks, in order to allow easy sharing of content on your favorite social networks. These plugins are programmed so as not to set any cookies when accessing the page, to safeguard user privacy. Eventually cookies are set, if so provided by social networks, only when the user makes effective and voluntary use of the plugin. Please note that if the user browses being logged into the social network then he has already consented to the use of cookies conveyed through this site at the time of registration to the social network.

The collection and use of the information obtained through the plugin are governed by the respective privacy policies of the social networks, to which please refer.

- Facebook - ( cookie information link )
- Twitter - ( cookie information link )
- LinkedIn - ( cookie information link )
- Google+ - ( cookie information link ).

This privacy policy may undergo changes over time - also related to the possible entry into force of new sector regulations, the updating or provision of new services or technological innovations - for which the user / visitor is invited to consult periodically this page www.mokacrem.com

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