TERMS AND USE OF THE SITE
This website is owned and managed by Mokacrem on the Wix platform and can be used for online sales only by users residing in the Italian territory. The Site has information and e-commerce purposes. By logging in or using the services on the Site, the user accepts these Terms of Use. In the event of non-acceptance, you must refrain from using the Site. These Terms establish the terms and conditions under which you can use our website and the sales services we offer. This site offers visitors coffee capsules and pods, coffee machines for domestic and non-domestic use, as well as a series of ancillary products. The e-commerce services offered by the Site are governed by the conditions of sale. By accessing or using the website for our service, you agree that you have read, understood and agree to be bound by these Terms.
In order to use our website and / or receive our services, you must be at least 18 years old alternatively with parental or parental authorization, or have reached the age of majority defined in the state of your jurisdiction, and possess the legal authority, right and freedom to enter into a binding agreement with these Terms. You are not permitted to use this website and / or receive the services provided if this is prohibited in your country or under any law or regulation applicable to you and your case.
Commercial terms offered to customers:
When purchasing an item, you agree to the following: (i) you are responsible for reading the full listing of the item / product / service before committing to purchase it: (ii) you undertake to enter into a legally binding contract for the purchase of a item / product / service when you commit to purchase and complete the checkout payment procedure.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. More information on pricing and sales taxes can be found on the payment page.
Return and Refund Policy:
For any intact product, simply return it with the accessories and intact packaging included with the original receipt (or gift receipt) within 14 days from the date of receipt of the product. We will exchange for another product or offer a refund based on the original payment method. Please note the following: (i) Products can only be returned in the country in which they were originally purchased; and (ii) the following products cannot be returned: [list of items].
Reservation of the right to modify the offer:
We may, without notice, modify the services; stop providing the products and services or features of the services we offer; or create limits for services. We may permanently or temporarily interrupt or suspend access to the site for products or services without notice and liability for any or no reason.
When we receive appeals for a product purchased from us that has a valid warranty, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon returning the product. We will pay for the shipping of repaired or replaced products to the customer and the customer will be responsible for the return shipping of the product.
Intellectual property rights, copyrights and logos
The product and service and all materials contained or transferred therein, including but not limited to software, copyright, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, video, music and all related Intellectual Property Rights are the exclusive property of Mokacrem. Except as expressly stated herein, nothing in these Terms will be deemed to be a license in or under such Intellectual Property Rights and you agree not to sell, license, rent, modify, distribute, copy, reproduce, broadcast, publicly display, publicly perform, publish, adapt, modify or create derivative works.
Right to suspend or cancel your account
We may permanently or temporarily terminate or suspend access to the service without notice and liability for any reason, including if, in our sole decision, you violate any provision of these Terms or any applicable law or regulation. You may be asked to stop using the service / site and may also be asked to cancel your account and / or services at any time.
Indemnification
You agree to indemnify and hold Mokacrem harmless from any claims for damages, loss, liability, claim or expense (including legal fees), borne by any third party due to, or arising from, or in connection with the use of the website or any any of the services offered on the site.
Limitation of Liability
Users access the Site independently and at their own risk, it being understood that Lavazza declines any responsibility for any damage or prejudice suffered in any way by users as a result of accessing and using or downloading any material for any reason present on the Site, including viruses, malware or other malicious electronic content. present on the Site, including viruses, malware or other malicious electronic content, in no case can Mokacrem be held responsible for any indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill , use, data or other intangible losses, arising from or relating to the use or inability to use the service.
To the maximum extent permitted by applicable law, Mokacrem assumes no responsibility for (i) errors, errors or inaccuracies in the content; (ii) personal injury or property damage, of any nature, resulting from accessing or using our service; and (iii) any unauthorized access or use of our secure servers and / or any personal information stored therein.
Right to Change Terms
We reserve the right to change these terms from time to time in our sole discretion. Therefore, it is necessary to periodically review these pages. When we change the Terms in a material way, we will notify you that important changes have been made to the Terms. Your continued use of the website or our service after such changes constitutes acceptance of the new Terms. If you do not agree to the terms or future versions of the Terms, do not use or access (or continue to access) the website or service.
Email and promotional content
You agree to receive messages and promotional materials from us from time to time, by post, email or any other contact form you may provide to us (including your phone number for calls or text messages). If you do not wish to receive such promotional materials or notices, please let us know at any time.
Preference of law and dispute resolution
These Conditions, the rights and remedies provided below, and all claims and disputes relating to this and / or the services, are governed by, interpreted and enforced for all purposes exclusively in accordance with the substantive laws of Italian law. Any and all such claims and disputes will be made present and you hereby consent to their exclusive decision by a court of competent jurisdiction located in Bologna.
The Site, due to its contents and layout, is designed to be used by users located in Italy (the "Territory") and Mokacrem does not provide any guarantee that its contents comply with the applicable legal requirements. outside the aforementioned Territory.
Any dispute relating to the Site, its use and its contents will be governed by Italian law and more specifically by the Bologna court.
Contacts
For any information regarding the use of the Site and these Terms of Use, you can contact Customer Service:
3459013440
Vignoli Franco sas (owner of the Mokacrem brand)
Via Vittori n. 72 48018 Faenza (RA)
General conditions of Sale
The sale of products through the Mokacrem site are governed by the following General Conditions of Sale. The General Conditions of Sale are formulated in compliance with the legislation on contracts concluded outside business premises and in particular with the provisions of Legislative Decree 6 September 2005, n. 206 (Consumer Code).
Parties to the contract
The parties to the contract are as follows:
- Mokacrem brand owned by Vignoli Franco sas, with registered office in Faenza, Via Vittori 72, Register of Companies of the Ravenna Chamber of Commerce, Tax Code 03509490375 and VAT number 00628311201.
- Customer: the final consumer or the natural person who acts for purposes unrelated to his business and professional activity, identified through the website www.mokacrem.com or the social media of Mokacrem, who has concluded an order accepted by Mokacrem.
Application and modification of the General Conditions of Sale
By placing an order in the manner provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions of Sale. Mokacrem reserves the right to change the General Conditions of Sale by giving notice on this page of the site. The applicable General Conditions of Sale are those in force at the time of placing an order. Any changes will be effective after publication on the site.
Registration on the site
Registration with username and password is optional. If the Customer does not wish to register, he can make a purchase: only the data necessary for the delivery and eventual billing of an order will be requested.
Characteristics and prices of products or services
The images of the products may not be exactly representative of their characteristics but differ in color, size, accessory products shown on the site. All the information on the site is intended as a simple generic information material, not perfectly illustrative of the real characteristics of the various products.
The products are sold at the price indicated on the site on the date an order is placed.
The prices are exclusive of VAT which will be indicated in detail in the product purchase invoice, if issued.
Prices do not include transport and delivery costs which are in any case indicated in the final section before sending an order and specified in the order receipt confirmation sent by e-mail to the Customer.
Methods of purchasing and placing orders
Orders can only be made for shipping and invoicing in the territories: Italian Republic, Republic of San Marino, Vatican City. Orders are subject to minimum quantity limitations and products are offered within the limits of stock availability. Where existing, the promotional codes offered by Mokacrem are valid only for the products and during the period indicated from time to time. Promotional codes are non-refundable and are not cumulative. To take advantage of the discounts and / or offers linked to promotional codes, you must enter the promotional code in the appropriate space when validating an order on the site. In case of forgetfulness, an order cannot be canceled or renewed in order to take into account the promotional code. Orders will be accepted only from individuals who have reached the age of majority. The steps to place an order and to conclude the purchase contract are clearly highlighted in the sequence of pages of the site through explanatory texts and graphics. In the Purchase Order, displayed in its entirety, immediately before the conclusion of the contract and in any case before any payment is made, summary information is provided about the essential characteristics of each product ordered, the price (including all taxes or applicable taxes) and any applicable shipping costs and / or expenses.With the electronic transmission of the Purchase Order, the Customer unconditionally accepts and undertakes to observe these Conditions of Sale in relations with Mokacrem regarding the purchase. If you do not agree with some of the terms set out in the Conditions of Sale, we therefore invite you not to submit the Purchase Order. After confirmation of payment, the order can no longer be canceled or modified.
Confirmation of receipt of an order and acceptance of the same
Once an order has been received correctly and including all the data necessary for billing and shipping, Mokacrem will automatically send a confirmation of receipt by e-mail, in which all the details of an order will be summarized. Following the receipt of an order, Mokacrem will verify the availability of the ordered product and only after this verification will it communicate its acceptance of an order and the shipment of the product.
In the event that Mokacrem is unable to fulfill an order received, it will promptly notify the Customer.
Any right of the customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things caused by the non-acceptance of an order.
Payment methods accepted
Mokacrem accepts payment only through the systems listed below:
- Credit card (American Express, Visa or Mastercard); through Stripe's payment platform. PayPal: online payment system that allows any company or consumer who has an email address to send and receive payments, after registration. Payment is made through the PayPal payment platform. Advance Bank Transfer: The order will be sent only when the amount due is actually credited to the Mokacrem account, which must take place within 7 working days from the date of acceptance of the order. Beyond these deadlines, the order will be considered automatically canceled.
The purpose of the bank transfer must include:
• the order reference number;
• the date the order was placed;
• name and surname of the order holder ..
Shipping of products
The products purchased through the Site will be delivered by courier to the address indicated in the Purchase Order between 3 and 5 working days from the time of the conclusion of the contract, which takes place only with the confirmation of order acceptance by e-mail. of the Mokacrem site to the email address provided by the customer. In the case of special orders, promotions, special items or items by reservation, limited editions or during marketing initiatives and promotional campaigns of any kind, Mokacrem does not guarantee delivery within the terms indicated above.
In these cases the delivery period may vary according to the availability of the product or the characteristics of the promotion. In the event that the courier fails to make the delivery for any reason, he will leave a notice of passage showing the useful numbers to set a new delivery date. The courier delivers from Monday to Friday from 9:00 to 18:00. The costs of shipping costs are highlighted at the time of checkout and payment and may vary depending on the weight, the amount of the order and the destination without the need for any prior communication from Mokacrem.
Customer acceptance of the product
Any damage to the packaging and / or the product or the mismatch in the number of packages or information must be immediately contested by placing a specific indication on the courier's delivery document: WRITTEN CONTROL RESERVE (SPECIFYING THE REASON FOR THE RESERVE, eg "packaging damaged "," tampered with, crushed packaging ", etc.) by countersigning the document. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered. In case of non-collection within 5 working days of the material present in storage at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be returned to the Mokacrem warehouses.
Billing
An invoice will be issued for each order of the private customer who has entered their tax code, and for each order of the professional customer or company with p. VAT. To issue the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after its issue. When ordering, it is necessary to indicate if the shipping address is different from the billing address. If the private customer chooses not to enter their tax code, or the professional or company customer their p. VAT, Mokacrem will not issue an invoice or certify the payment by issuing a receipt or receipt (articles 22, paragraph 1 of Presidential Decree 633/72 and article 2, letter oo) of Presidential Decree 696/96) "and it will no longer be possible to request it in following.
Right of withdrawal and return rules
In compliance with the provisions of Legislative Decree 21 February 2014, n.21 implementing Directive 2011/83 / EU on consumer rights, the Customer can return the purchased product and obtain a refund of the purchase amount actually paid. The right of withdrawal can be exercised within 14 days of receipt of the product in the following ways: 1. Before the expiry of the aforementioned term, the Customer sends a registered letter with acknowledgment of receipt to Mokacrem. The communication can be sent, within the same term, by registered letter or certified e-mail to the address: vignoli.franco.sas@pec.it, in the communication no. order, transport document and customer identification data, withdrawal orders are valid only for goods and products that are physically on the Italian territory and that are not part of gifts or presents received. 2. The Customer is subsequently contacted by Mokacrem to take charge of the return. The return of the product must take place within 14 days from the date of receipt of the notice of withdrawal. The refund of the price paid for the purchase of the product does not include shipping costs.
In the event that the value of the products has suffered a decrease caused by handling other than that necessary to establish the nature, characteristics and functioning of the products, (by way of example: damaged products, not properly or completely packaged, or in which certain parts are missing or have been damaged, such as components, elements, accessories, packaging materials, boxes, documentation and / or other objects), Mokacrem will refund the Customer the purchase sum less the value of said decrease. In the event that the Customer sends back products beyond the aforementioned deadline or in the case of open and / or partially used products and which do not lend themselves to being returned, the right of withdrawal does not apply and Mokacrem will return the goods to the Customer. purchased by charging the shipping costs to the same. With the aforementioned limitations, Mokacrem will refund the amount actually paid by the Customer within 14 days of receiving the notice of withdrawal by means of a credit note on the bank account or credit card, paypal from which the payment was made.
Guarantee
All products, other than food products, sold by Mokacrem are covered by the manufacturer's conventional warranty and by the 24-month warranty for lack of conformity pursuant to Legislative Decree 24/2002 and subsequent amendments and articles 130 and 132 of Legislative Decree .Lgs. 206/2005. To access warranty assistance, the customer must keep the invoice, or, where nonexistent, the transport document. If the purchased product has manufacturing defects and / or has been damaged during transport, the Customer may request its replacement within the mandatory term of 10 days from receipt by certified and / or registered mail. The customer is also required to return the defective or damaged product in its original packaging intact in all its parts. In case of replacement of the product, the shipping costs for the return are borne by Mokacrem which will then replace the product with an identical one or, in case of stock out and with one of equivalent value and characteristics.
Current law and competent court
The sale of products and / or services takes place in the territory of the Italian State and is subject to the laws in force in the Italian Republic. The competent court for the resolution of any dispute will be that provided for by the Italian legislation in force at the time of the conclusion of the contract, and more precisely the Bologna court.